Exchange CoinsBlack

So I opened this order successfully without any warnings or errors. Then I transferred the money correctly and the status of the order changed to "Payment received". An hour later, it still showed "Making the payment" status. I contacted support via drift chat and they said that an additional account was required for no reason. This was despite the fact that I had already provided all the necessary information for the transfer. Why have the order created if you don't have all the data anyway, right? I tried to explain it to them, but they refused to cooperate. After another hour, I got tired of it and asked for a refund. In response, they said, "Okay, we'll actually send you your money". "Finally," I thought, because there had never been a problem from my end anyway. But another hour passed, and after more than 3 hours I still didn't get shit. Only after 4 hours of messaging, waiting and writing a negative review did I eventually get my money.